My payment failed or was unsuccessful

If you bought on our website, you may get an email from CHATPRIME.AI with a subject such as "… payment to CHATPRIME.AI was unsuccessful". It means your card couldn't be charged for your subscription renewal.

Fix it

1. Open the email and use its Update payment method button, or the Manage your subscriptions button in the same email.
2. Check the card is valid, has enough funds and isn't blocked for online payments. Your bank can tell you why a payment was declined.
3. Update the card details.

The email may say the attempt was repeated ("unsuccessful again"): the charge is retried, so update your payment method rather than ignoring it.

Don't want to continue?

Cancel your subscription so no further attempts are made.

Bought in the App Store or Google Play?

Then Apple (App Store) or Google (Google Play) takes the payment. Check the payment method in your Apple ID or Google Play settings.

Still stuck?

The update doesn't work? Contact support with your Account ID and the date of the failed payment.