I cancelled but was still charged

Updated

First check that your cancellation was confirmed. Confirmed and still charged? Contact support.

Where did you buy?

Website

Search your email for Your ChatPrime subscription will be cancelled or Your ChatPrime subscription has been cancelled.

Found one? Your cancellation went through.

iPhone or iPad

Open Settings, tap your name, then Subscriptions → ChatPrime.

You're done when you see Expires on with a date.

Android

Open Google Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → ChatPrime. It should show the date your subscription ends.

Not cancelled? Cancel now.

Deleting the app does not cancel. Cancel at least 24 hours before your renewal date.
Cancelled and still charged? Contact support with the charge date, the amount, the email you cancelled with and your Account ID.

Having trouble?

The charge was close to when I cancelled?

The renewal charge is taken within 24 hours before the period ends. Cancel earlier than that to stop it. A charge already taken is for the next period, and cancelling stops the renewal after it. Website renewals are non-refundable: see Refund policy.

Did I buy more than once?

Check your receipts for every purchase, on the website and in the app, and for every email address you use. Cancel each one.

I bought inside the app?

Apple (App Store) or Google (Google Play) charged you, so ask them. See Refund policy.

Was this article helpful?

0 out of 0 found this helpful

Related articles

Still need help?

Have more questions? Submit a request

Submit a request