App still locked after a web purchase

Updated

A website purchase unlocks the app once you sign in with the same email you used at checkout.

On the first screen

Tap I already have an account and sign in with your checkout email. Your Premium membership activates automatically.

Already using the app

Go to Settings, tap Link Web Purchase and enter your checkout email.

Still locked?

Check that the email matches the one on your receipt "Your receipt from CHATPRIME.AI #…". Then contact support with your checkout email and your Account ID.

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